Most customers and software professionals know us by our product names, Real-Time Labor Guide® and Automotive Expert®. Our company's official name, however, is Dowell Systems, Inc., of Tampa, FL. Dowell Systems develops and markets labor guide and shop management software for auto repair shops, dealerships and other automotive industry professionals. Our software combines an easy to use interface with accurate labor times and various levels of shop management capabilities.

The accuracy of our labor times has been one of our highest priorities. We provide 45 years of vehicle coverage and include foreign & domestic cars as well as light-duty, medium-duty and heavy-duty trucks. The labor times have been painstakingly developed for over 20 years, primarily using feedback from automotive professionals all over the country. Unlike other labor guides, both products allow users to choose the appropriate labor time that is right for their shop.

Real-Time Labor Guide®

The Real-Time Labor Guide® is easy-to-use labor guide software for the automotive repair industry. The step-by-step process expertly guides you through the quick steps for generating an estimate or an invoice. You'll choose a year, make and model of the vehicle, navigate to the job, choose your labor time, add parts and print your estimate or invoice.

You can also create package jobs, add miscellaneous charges, customize your printed invoice, use multiple labor rates, and customize the vehicle manufacturer list to fit your shop's specific needs.

Use the Real-Time Labor Guide® to quickly make estimates and invoices using "real world times" from shops just like yours.

Beginning late in 2012, Dowell Systems is proud to introduce Real-Time Labor Guide Online. This new product includes all the features you love from the CD based software, with the added benefits of accessing that software online. These benefits include:
  • Software that’s updated instantly and often – no need to wait for the yearly CD.
  • Access the Real-Time Labor Guide Online from anywhere in the world.
  • Secure and reliable communication between your shop and our servers.
  • Your software will never again be lost due to theft, hardware failures, fire, etc.
  • Numerous options for a fully customizable user experience.
Based on a customer survey in 2011, our software was rated “easy” or “very easy” by over 90% of customers. After years of research and development – including thousands of customer suggestions – we expect to win over that last 9% with the new Real-Time Labor Guide Online.

Automotive Expert

Automotive Expert® is easy-to-use subscription shop management CD based software for the automotive repair industry. This software is powered by and includes all of the features of the Real-Time Labor Guide®. In addition, Automotive Expert® provides inventory, parts mark up, accounts receivable, customer database and history, technician tracking, password protection, reports and much more. This program helps managers and owners more effectively run their business and maximize profits. Coming soon, we will build from the solid foundation of Real-Time Labor Guide Online and offer our web-based Automotive Expert. Check back often for updates on features and products.

Product Availability

There are several ways to request your free trial of either the Real-Time Labor Guide Online or Automotive Expert®. Simply here to try our software for free, or contact us directly at (800) 487-0279.

Evolution of Company

Dowell Systems began in 1989 with a program that recorded actual labor times from invoices written by a core group of shops in the Tampa and St. Petersburg area of Florida. Over the following years this network was expanded, and the information obtained was reviewed and analyzed to yield times that were contained in our first labor guide. That research continues today with our partner automotive repair professionals in the field who submit their real-world labor times while suggesting improvements and refinements to the labor guide. Along with extensive in-house research, this method has helped us create - in our opinion - the most accurate labor times on the market. We make it one of our main priorities to continually improve our products, while keeping in mind the challenges and conditions automotive repair professionals face on a daily basis.

Beginning in 2011, Dowell Systems embarked on a detailed plan to revamp their software, and in late 2012 Real-Time Labor Guide Online was introduced to the industry. Soon to come will be Real-Time Plus (currently planned for release in 2013) which will include all the features of Real-Time Labor Guide Online plus additional features including customer history, business reporting and marketing. To complete our offering, we will offer a revamped Automotive Expert (currently planned for release early in 2014) which will include all the features from Real-Time Plus and add inventory, accounts receivable, etc. Check back often for updates.

“I enjoy the simplicity of the program; we have been using it for many years. Customer service is always friendly and ready to help.”
– Jose, Thunder & Lightning Automotive

(800) 487-0279

(888) 503-0111