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  • Automotive Expert FAQ

    These FAQs are designed to give you a better understanding of Automotive Expert. They provide basic information; if you are unable to find the answer to your specific question please feel free to contact us.

    Free Trial / General questions
    Installation and technical questions
    Troubleshooting
    System Requirements

    Free Trial/ General Questions

    When does my free trial begin?

    The free trial begins when you open the service for the first time. Each time you open the application after that, you will see how many days remain on your free trial. Remember, you have a full 45 days to test drive our service, and during that time you will have full use of every feature that Automotive Expert has to offer.

    How do I save / retrieve my quote?

    Once you have completed building your ticket, find the button at the top of the screen that says “Save & Print”. On the final screen you can add customer information and either save and close or print the ticket. That ticket and customer is now saved.

    To retrieve a previous ticket, find the button at the top of the screen that says “Retrieve”. You will be able to search for your ticket using the ticket number, customer information, etc.

    If you need additional help, please feel free to contact us.

    Where do I find parts?

    Automotive Expert allows you to save part information in several ways. First, you can add a part directly to your ticket by clicking the “Add Part” button. This will add a blank line on the ticket where you should enter the part information. The next time you use that part number, the rest of the information will be automatically filled in for you. We supply a default list of parts numbers and abbreviations in the help section of our program.

    Additionally, we provide part suggestions for thousands of jobs with our Smart Parts feature. If Smart Parts is enabled, once you add a job to the ticket we will show you a list of suggested parts for that repair. Simply add the parts that you will use to complete the job.

    Lastly, you have the ability build your own shop inventory. Add parts to the inventory as they are delivered to the shop, and pull parts from inventory to add to your ticket.

    At this time we do not connect to any parts suppliers for online quoting or ordering.

    Will the tickets I create during the free trial of Automotive Expert be saved?

    In short – YES!

    All features of Automotive Expert are active during your trial period. Once your free-trial is complete, you will have the option to continue by purchasing a subscription. All of your data – including any tickets, customer history, inventory, etc. will be available.

    What shop management features do you offer?

    Automotive Expert provides the following shop management features: inventory management, accounts receivable, technician tracking, estimate and invoice creation, ticket and customer history, reports and many customizable features including parts mark-up and miscellaneous charges.

    How often is Automotive Expert updated?

    Automotive Expert is currently updated on an annual basis.

    How much does this service cost?

    After the 45-day free trial period has expired, the Automotive Expert’s first year set-up, licensing, and subscription fees are $495 (this is for one PC; special pricing is available for additional PC’s and/or locations). Each year following, the subscription cost is $195* which includes new models, jobs, features and adjusted labor times.

    *Florida residents must pay 7% sales tax

    How often do I have to update after I purchase? How much does it cost?

    Automotive Expert is subscription based service. To keep the service active, the yearly subscription fee is $195. You will always be entitled to our latest updates including new models, jobs, features and adjusted labor times.*

    *Florida residents must pay 7% sales tax

    Do you offer a money back guarantee?

    Our 45-day free trial allows you to test drive the complete program with no limitations or restrictions. Since we allow and expect that our customers have had full use of our program for 45 days before they place an order, we do not offer a refund once a license has been purchased.

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    Installation and technical questions

    How do I install your product?

    1. Insert the CD into the CD/DVD drive on your computer. Normally, the program will begin the install process. If not, you can start the installation manually from the CD/DVD Drive.
    2. Follow installation instructions.
    3. Once the installation is complete, restart your computer.

    If you need additional help installing the CD, please feel free to contact us.

    How do I run the free trial?

    Once the software is installed and the application is opened for the first time, simply click on the button that says “Start Free Trial”. Below the button you will see the number of days left on your free trial.

    How much does it cost to run the program on an additional computer?

    You may load the free trial on as many computers as you like. Once the trial period has expired and you know how many computers need our software, contact us to purchase additional licenses.

    Each additional license is $195.

    How do I install your product on a network / can I use your product with multiple computers in my shop?

    We do not offer networking capability at this time for Automotive Expert.  While you may run the program on multiple computers in your shop; tickets, inventory, and customer history entered on one computer can only be accessed by that computer (they are not able to share this information or have that information accessed by other computers).

    Depending on the features that you currently use in Automotive Expert, you may want to check Real-Time Pro.  Although it does not have as many features as Automotive Expert, the Internet-based Real-Time Pro allows you to save tickets and build your customer history while allowing you to access that information from any computer with Internet access.

    I am setting up a new computer, and would like to load Automotive Expert to the new machine. Do I have to pay again?

    No. We understand that over time, it may be necessary to change out computer systems. Please note: We reserve the right to limit the number of passwords issued under these circumstances.

    Do I need the CD in the CD/DVD drive to run the program?

    No, after the CD is installed you will not need the CD in the drive any longer. It will be installed on your hard drive. However, it is a good idea to keep the CD in a safe place in case there is ever a need to reinstall the program.

    What happens if I lose my CD?

    The CD is no longer needed after installation. However, it is a good idea to keep it in a safe place in case there is ever a need to reinstall the program. We reserve the right to charge a replacement fee if your CD version is no longer available, is more than four years old, or for other rare circumstances.

    My friend wants my CD, should I give it to him?

    Your CD can be used to install the free trial on another friend’s computer, but we suggest that you keep the original CD. When they are ready to purchase, have them contact us.We will be happy to set them up with their own license and CD.

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    Troubleshooting

    Why am I being asked for a password?  Why doesn’t my password work?

    Each computer is assigned an exclusive password, and there are various reasons why your system might ask for or does not accept the password that you have entered.

    This issue can usually be fixed quite quickly and easily by our Customer Service team. Please call (800)487-0279 for assistance.

    What should I do for a run-time error?

    Every effort has been made to ensure an error-free program, but unfortunately, errors do occur. If you receive a run-time error, please leave the error on your screen and contact the Customer Service team at (800)487-0279 for assistance.

    What happens if my computer crashes?

    Hardware failure is a reality. We strongly encourage our customers to perform backups on a frequent and regular basis on an external drive. Doing so will ensure that you do not lose important business and customer data.

    If you experience hardware failure, please call the Customer Service team at (800)487-0279 for assistance.

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    System Requirements

    What are the system requirements for Automotive Expert?

    Automotive Expert will run on virtually any Windows based platform with 150 MB of free hard drive space on the c:\ drive. Currently, Automotive Expert is not supported on Mac OS or other operating systems.

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