These FAQs are designed to provide a better understanding of the Real-Time Labor Guide® and Automotive Expert® products. They provide basic information; if you are unable to find the answer to your specific question please feel free to Contact Us. click each question to show the answer
When does my free trial begin?
Where do your labor times come from?
What kind of vehicles and repairs are included in your program?
What makes this labor guide better than others?
Do you have collision times?
Will the tickets I create during the free trial of Automotive Expert be saved?
What shop management features do you offer?
How often are your products updated?
How often do I have to update after I purchase? How much does it cost?
How much does this software cost?
Do you offer a money back guarantee?
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How do I install your product?
How do I run the free trial?
How do I install your product on a network / can I use your product with multiple computers in my shop?
How much does it cost to run the program on an additional computer?
I am setting up a new computer, and would like to load my Real-Time Labor Guide or Automotive Expert to the new machine. Do I have to pay again?
Do I need the CD in the CD/DVD drive to run the program?
What happens if I lose my CD?
My friend wants my CD, should I give it to him?
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I only want the times for (Foreign cars / Heavy Duty Trucks, etc).
Can I work on more than one vehicle at a time?
Where do I find parts?
How do I report a time adjustment?
Can I make tax-exempt tickets?
How do I save my quote?
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Why am I being asked for a password? Why doesn’t my password work?
What should I do for a run-time error?
What happens if my computer crashes?
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What are the system requirements for Real-Time Labor Guide and Automotive Expert?
Can I use these products on my Mac?
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What if I have a special situation requiring additional support?
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“I trust the labor times in the Real-Time Labor Guide.” 
