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  • Real-Time Pro FAQ

    These FAQs are designed to give you a better understanding of Real-Time Pro. They provide basic information; if you are unable to find the answer to your specific question please feel free to contact us.

    Free Trial / General questions
    Technical questions
    Troubleshooting
    System Requirements

    Free Trial / General Questions

    When does my 21-day free trial begin?

    The free trial begins once your account is approved and you login for the first time. Each time you login after that you will see how many days remain on the trial.

    How do I save my quote?

    Once a ticket (either estimate or invoice) is finalized, it will automatically be saved to your customer database to be viewed or edited in the future.

    Where do I find parts?

    On the summary screen, find the button that says “+ Part”. In the new box enter your part information including part number, quantity and cost. Once you finish, click the “Add” button to add the part to the ticket as an additional line. Real-Time Pro “remembers” the part that you enter, so that the next time you sell that part simply enter the part number and the rest of the information will be automatically filled in. We supply a default list of parts numbers and abbreviations in the help files.

    If you are looking for a service that builds a complete part inventory, you should try one of our other services, Automotive Expert.

    At this time we do not connect to any parts suppliers for online quoting or ordering. Look for this feature in the near future.

    How often is Real-Time Pro updated?

    Real-Time Pro is updated as often as possible.  Currently, at a minimum we update on a quarterly basis.  However, one major benefit of Real-Time Pro is that we can update in the background as often as needed (monthly, weekly, daily even) without the hassle of sending out a CD or having you download a new file. You will always have the most up to date information with the newest features available without having to do a thing.

    How much does this service cost?

    After your 21 day free trial period has expired, a subscription to Real-Time Pro has a monthly cost of $20 per user. Additional users can be added for only $10 per month per user.

    You can add additional users to your account at any time, and you may cancel your subscription at any time (your account will remain active for the remainder of your paid subscription period).

    How do I pay?  Do you offer quarterly or annual subscription payments?

    You may set up your automatically recurring payment in the Billing section of your account.  Currently, we accept Visa, MasterCard, Discover, and American Express. We also provide options for making subscription payments quarterly or annually with small discounts available for those time frames.

    What is an additional user and how much do they cost?

    Users can access their account from any computer with an internet connection. However, a user may only be logged in to one device at a time.  If you would like more than one person to use Real-Time Pro, you may add users to your account at anytime for only $10 per month per additional user.

    Additional users will have full access to the customer history and saved tickets in your account. Also, any tickets or customers that additional users create will also be saved to your account.

    Do you offer a money back guarantee?

    Our free trial allows you to test drive the complete program with no limitations or restrictions. Since we allow and expect that our customers have had full use of our program before they start their subscription, we do not offer refunds. You may cancel your subscription at anytime (your account will remain active for the remainder of your paid subscription period).

    Installation and technical questions

    How do I install your service?

    Unlike previous versions of our software, the new Real-Time Pro does not need to be installed on your local PC. We take advantage of the security, accessibility, and power of the “cloud”, and will run on your Internet browser.

    How do I register and setup my account?

    Once you click “Start free trial” or Sign Up”, you will be asked to provide your name and email address.  We will send a confirmation email to that email address, and once confirmed you will be able to create your account.

    The user name and password that you create as part of the sign up process will be the administrator. Once activated, this user can manage settings, billing information, create additional users for the account, etc.

    We recommend that the first settings you should customize are tax rates, labor rates, disclaimers, and company information. You can also upload your color logo for use on all estimates and invoices.

    How do I add users to my account?

    You can easily add users to your account by clicking on your user name on the right side of the navigation bar, then selecting “Staff Management”. Once you click “Create new staff user”, you can fill in the new user’s information and assign them a user name and password. Once active they will have access to build tickets using your account.

    ***If you already have an active subscription, you may be directed to the Billing Management to purchase additional users.

    How do I run the free trial?

    Once your account is approved, simply login to your account using the user name and password you created and enjoy your 21 day free trial.

    Can I use your service with multiple computers in my shop?

    Absolutely!  As long as the computer is able to access the Internet, you can access your account. This means you can access it from; your back office to help the customer on the phone, your front counter to help the customer in the shop, your laptop to show one of your technicians in the bay, or even your tablet while on vacation at the beach.

    However, your account can only be active on one device at a time. Logging in from a second PC will log you out on the first. If you need more than one person to access your account at the same time, you will need to create additional users.

    Regardless which computer you access your account from, you will have full access to the history of tickets and customers on your account.

    I am setting up a new computer, and would like to have the Real-Time Pro on the new machine. Do I have to pay again?

    No. There is nothing to install and pricing is not based on the number of computers or devices  that you use. There is no need purchase an additional license.

    System Requirements

    What are the system requirements for Real-Time Pro?

    Since Real-Time Pro is a service that runs on the Internet, it will work on computers with many different Operating Systems including Windows (XP, Vista, Win 7, Win 8, Win 8.1, Win 10…), Mac OS, and several Linux based systems including Ubuntu, Debian, Fedora, etc. as long as you have one of the following browsers installed:

    • Google Chrome
    • Mozilla Firefox
    • Safari
    • Opera
    • Internet Explorer 10 or 11
    • Microsoft Edge

    High-speed Internet connection and minimum hardware requirements for your chosen Operating System are recommended to run Real-Time Labor Guide.

    Troubleshooting

    I forgot my password – what can I do?

    On the login screen, you will see a link the says “Forgot your password?”.  Click on the link and follow the directions to reset your password.

    What should I do if I forgot my username?

    You have the ability to log in with either your user name and password or your email address and password. If you can’t remember your user name, simply login with your email address. Then visit the Staff Management section to update your user information. Please contact the Customer Service team at (800)487-0279 for further assistance.

    What happens if I receive an error while using the program?

    Every effort has been made to ensure an error-free program but unfortunately, errors do occur.

    As a first step, make sure you are not getting the error on any other websites you use (cnn.com, espn.com, etc.). If you get the same error on other websites then you may have a service outage in your area. Contact your Internet Service Provider.

    Second, close all browser windows and then try again. This may reset or correct the issue.

    If you still receive the error, reboot your computer or device.

    If following the steps above does not resolve the issue, please leave the error on your screen and contact the Customer Service team at (800)487-0279 for assistance.

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